Tick EU-US and Swiss-US
Privacy Shield Policy

Tick is a time tracking software service, designed to help teams run more profitable projects. Tick is owned and operated by Higher Pixels, Inc. Higher Pixels is a small web application company based in Jacksonville, Florida, USA.

Higher Pixels is committed to protecting the privacy and data of those who visit the tickspot.com website and use the Tick Service.

The data you put into Tick is yours. We’ll only ever access your account to help you with a problem or fix a software issue. We log access to accounts by IP address. This allows us to verify that no unauthorized access has happened for as long as the logs are kept.

The full Tick Privacy Policy is available for review at (https://www.tickspot.com/privacy).

This policy applies to personal data from the European Union and from Switzerland that is collected, used, and retained by us in the United States.

Your Personal Information

We collect the email addresses of those who communicate with us via email. When you browse our marketing pages, we track that for analytical purposes (conversion rates and testing new designs). We'll also store any information you voluntarily submit (for example, filling out a survey) for the duration of the research project or as long as it makes sense.

Users of Tick can store information such as client names, project names, authorized account user info, and time entry data. Higher Pixels does not access or share that data, and does not know what type of data you or other users are storing. The data is only used by the account owner and authorized users as they intend to use it.

When you sign up for Tick, we ask for your name, email address, and company name. This allows us to personalize your new account, and send you invoices, updates, or contact you concerning your account. We’ll never give nor sell your personal information to third parties.

When We Will Share Your Info

Higher Pixels does not share individual’s personal data with non-agent third parties. We have no plans to change this policy, but if it does, we will notify individuals and provide them with an opportunity to opt-out of having their data shared.

You always have the right to access the personal information we store about you. If you wish to further limit our use of your personal information, please contact support at [email protected].

Tick acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

We will also provide an EU or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information, please submit a written request to [email protected].

Law Enforcement

Higher Pixels won’t provide data to law enforcement without a court order. With proper documentation in hand, we may be required to disclose your personal information in a response to a lawful request by public authorities. This includes meeting national security or law enforcement requirements. Should that happen, we’ll attempt to inform you of the request unless we’re legally prevented from doing so.

Use of Cookies

When you use the Tick Service we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities. These small pieces of information are stored on your hard drive, not on the Tick website.

We use cookies to help you navigate the Tick website and Service as easily as possible, and to remember information about your current session. We do not use this technology to spy on you or otherwise invade your privacy. You can disable cookies and tracking technologies through your web browser, however doing so may render the Tick Service unusable.

Third Parties

You understand that Higher Pixels uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with the Tick Service. A current list of vendors is available upon request.

In cases of onward transfer to these third parties for data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, Higher Pixels is potentially liable should any issues or concerns arise.

Security and Storage

The Tick website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your information.

All data is encrypted via SSL/TLS when transmitted between our servers and your browser. Our database data isn’t encrypted (because it needs to be available quickly), but we go to great lengths to secure your data at rest.

Deleted Data

When you cancel your account, we delete all data associated with your account from our production database. We do keep backups, designed for catastrophic system recovery, for 30 days. The backups are purged on a rolling 30 day cycle. When an account is deleted, none of your personal data will remain on our servers past 30 days. Anything you delete from your account while it’s active will also be purged from the backups at day 30. Deleted users will no longer have access to your account, but their name, email addresses, and time entries will remain in your account for historical reporting purposes. If you would like to anonymize this data, you can edit the persons name and email address before deleting the user.

EU-US and Swiss-US Privacy Shield Framework

Higher Pixels (Tick) complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Higher Pixels has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Higher Pixels is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to the Privacy Shield Frameworks.

EU-US and Swiss-US Privacy Complaints

In compliance with the US-EU and Swiss-US Privacy Shield Principles, Higher Pixels commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact our support team at [email protected], or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA.

Higher Pixels has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Corrections and Updates

Higher Pixels allows consumers who use the Tick Service to update or modify their information by clicking on the Settings and/or Team link in the Tick navigation menu.

Changes and Questions

Amendments to this statement will be posted to this URL and will be effective when posted. We’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. If you have any questions about this privacy policy or your dealings with the Tick website or Service, you can contact us at [email protected], or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA, and we’ll be happy to answer them!

You can access, change or delete your personal information at any time by contacting our support team at [email protected], or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA.