Tick Privacy Policy

Tick (www.tickspot.com) is owned and opperated by Higher Pixels, Inc. Higher Pixels is committed to protecting the privacy and data of those who visit the tickspot.com website and use the Tick Service.

The data you put into Tick is yours. We’ll only ever access your account to help you with a problem or fix a software issue. We log access to accounts by IP address. This allows us to verify that no unauthorized access has happened for as long as the logs are kept.

Your Personal Information

We collect the email addresses of those who communicate with us via email. When you browse our marketing pages, we track that for analytical purposes (conversion rates and testing new designs). We'll also store any information you voluntarily submit (for example, filling out a survey) for the duration of the research project or as long as it makes sense.

When you sign up for Tick, we ask for your name, email address, and company name. This allows us to personalize your new account, and send you invoices, updates, or contact you concerning your account. We’ll never give nor sell your personal information to third parties.

When We Will Share Your Info

Law Enforcement

Higher Pixels won’t provide data to law enforcement without a court order. Should that happen, we’ll attempt to inform you of the request unless we’re legally prevented from doing so.

Use of Cookies

When you use the Tick Service we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities. These small pieces of information are stored on your hard drive, not on the Tick website.

We use cookies to help you navigate the Tick website and Service as easily as possible, and to remember information about your current session. We do not use this technology to spy on you or otherwise invade your privacy. You can disable cookies and tracking technologies through your web browser, however doing so may render the Tick Service unusable.

Security and Storage

The Tick website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your information.

All data is encrypted via SSL/TLS when transmitted between our servers and your browser. Our database data isn’t encrypted (because it needs to be available quickly), but we go to great lengths to secure your data at rest.

Deleted Data

When you cancel your account, we delete all data associated with your account from our production database. We do keep backups, designed for catastrophic system recovery, for 30 days. The backups are purged on a rolling 30 day cycle. When an account is deleted, none of your personal data will remain on our servers past 30 days. Anything you delete from your account while it’s active will also be purged from the backups at day 30. Deleted users will no longer have access to your account, but their name, email addresses, and time entries will remain in your account for historical reporting purposes. If you would like to anonymize this data, you can edit the persons name and email address before deleting the user.

EU-US and Swiss-US Customers

Please see our EU-US and Swiss-US Privacy Shield policy.

Corrections and Updates

Higher Pixels allows consumers who use the Tick Service to update or modify their information by clicking on the Settings and/or Team link in the Tick navigation menu.

Changes and Questions

Amendments to this statement will be posted to this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification, or change shall constitute your acceptance of the amendment. We’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. If you have any questions about this privacy statement or your dealings with the Tick website or Service, you can contact us at support@tickspot.com.