Higher Pixels, the company that runs Tick, is a small team of nice people. We like to be treated fairly and work hard to treat others fairly. So when it comes to refunds, we're happy to work with you if you're unhappy for any reason. To request a refund, just click the "Contact Support" link from your account and let us know what's going on.
Yes, but it's not the best way to get a refund. Disputes should be filed when fraud is suspected or as a last resort after contacting us and giving us a chance to make things right.
We are required to respond to all disputes and provide evidence that the charge was valid. Once a dispute has been filed, we are no longer able to issue a refund until the dispute is resolved. The dispute process is long and costly; typically resulting in us having less options to make you happy.
If a payment fails for any reason, the system will send the account owner an email letting them know there was a problem processing the payment. The system will attempt to charge the card on file once per day for 10 consecutive days. Each time the payment fails another email will be sent to the account owner. If after 10 days/attempts the payment still hasn't processed, all the projects on the account will be closed and the account will be downgraded to the free plan. All of your data will remain in the system and is available for reporting or exporting. No data is lost or deleted.
On the free plan you are limited to 1 open project at a time. You can upgrade the account by providing new billing information and the reopen all of the projects that were closed during the auto-downgrade process. If you need any help with this our support team will gladly walk you through the process.